Komen Spotlight- Esther Martinez
The Harris County Hospital District Foundation has received a grant from the Houston Affiliate of Susan G. Komen to provide patient navigation at the Smith Clinic, Lyndon B. Johnson Hospital and the primary care centers in the Harris Health System. Patient navigators assist with education in the community, conduct patient eligibility processing and provide navigation for patients to access screening and diagnostics services for clinical breast exams, mammograms and ultrasounds. Since Komen Houston began supporting the patient navigation program at Harris Health System, the no-show rates for breast health services have been reduce by 75%. They have also increased the capacity of their diagnostic facilities, which gives patients expedited access to diagnostic work-up as needed.
Esther Martinez is one of the Patient Navigators supported by the Komen Houston grant at Harris Health System. Esther was recently named Employee of the Quarter at Harris Health System because of her outstanding customer service and demonstrating the five standards of behavior for Harris Health System: friendliness, integrity, responsibility, satisfaction and teamwork. Esther has also built extraordinary patient relationships during her eight years at Harris Health System.
One of her patients described Esther’s dedication to her job as “obvious” and “if anyone ever deserved the title “hero” it’s her!” Her approachable and sincere persona made a grateful patient say Esther made her feel “like [she] wasn’t just a number! She truly cared about me!” Another patient of Esther’s recognized just how unique and valuable her work ethic was, saying “this company should realize just how unexpendable you are and how fortunate they and the people you serve are to have you working for them!” Velma Watson, senior mammography case manager, said “Esther goes beyond what is expected of her…and is willing to help out where there is a need.”
Esther is more than a dedicated employee; she is a friend, a listening ear and a helping hand. Komen Houston is grateful for the caring approach, hard work and dedication Esther shows towards the patients she helps at the Harris Health System.